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Google Rating
4.9
Based on 197 reviews
J&M Carpet Renewal
4.9
Chris Engleton
18:59 01 Jan 21
Leen Lund
18:55 01 Jan 21
Professional, friendly and explaining cleaning process.
Mussavir Shahid
22:45 26 Dec 20
Kylee Fadiga
00:24 05 Dec 20
Elaine Ringo
02:12 01 Dec 20
Gary Alexander
05:06 21 Nov 20
Very hard worker. Rugs look great!
Mary Mathison
02:28 16 Nov 20
Fantastic clean absolutely gleaning tile, upholstery and hardwoods!!
Florencia Pacchioni
18:10 14 Nov 20
Annie Marie Musselman
05:56 13 Nov 20
Really great work thank you!
Yunteng Di
17:33 11 Nov 20
Butch Longley
00:28 09 Nov 20
Michael Muromoto
17:46 05 Nov 20
Renna Durham
00:11 31 Oct 20
J&M Carpet Renewal did a fantastic job on two tough stains on the carpets in my apartment. My landlord was requiring high quality work or else I’d have to replace the whole carpet, and J&M helped me figure out how to best fix and came within the week to do the work. They’re super flexible, communicative, and do great work (patch and color repair)
Amit Shinde
00:49 30 Oct 20
yoshiuemura
03:32 28 Oct 20
Hired 2nd time, both jobs are perfect. Very responsive, on time. I would use them again for sure.
David De Maria
23:46 26 Oct 20
I had an excellent experience with J&M. The person on the phone when i made the appointment was direct, professional and answered all my questions. Before my appointment time I received plenty of notifications via text and email. That was nice!When the technicians showed up they were fantastic. They were polite, respectful, professional as well as a good sense of humor. They told me everything they were going to do and how the process works before they started. They quoted the job and stuck to it. No crazy upsells.On the COVID situation.. They were masked up and prepared and were cautious not to be in my personal space.I give J&M 5 stars and a great recommendation for future customers.I will be using them again in the future for sure.THANKS J&M!Best,David
Rayanna S
18:20 24 Oct 20
Lucas was AWESOME! Very timely, very knowledgeable about carpet care and repair. Thank you for the great work today!
Carrie Treusch
00:08 24 Oct 20
Cevannah Wallace
22:23 23 Oct 20
Ken Macfarlane
00:36 21 Oct 20
Jessica Webb
18:03 12 Oct 20
Courtney S
22:44 09 Oct 20
Very friendly service, responsive when the timing needed to be changed, and great explanation of what was happening with the carpet.He walked through with a black light to check for any organic stains (like pet accidents), spot treated all of those, then sprayed and cleaned the entire carpet. He set up plastic guards on the door jams and wall corners to make sure the hose didn’t rub anything.Transparent pricing, 125 for cleaning 2 rooms totaling ~550sqft (which is what I was quoted), $50 for pet stains treatment, $25 to add an area rug. I was told all of this as it came up and I was not surprised by the bill at the end.
Jerome Morin
00:25 09 Oct 20
Extremely professional worked quickly and efficiently very happy with their job would recommend
Julie Johnson
18:11 08 Oct 20
On-time, thorough, and friendly service. My carpets look great!
Tracy Tran
18:58 03 Oct 20
David Hasenstab
02:55 01 Oct 20
Lucas was prompt, courteous and communicated arrival times clearly. Carpets looked and smelled great.
Young-Ju Kim
21:47 30 Sep 20
Hannah Curtis
21:02 24 Sep 20
Kristiina Hiukka
03:21 23 Sep 20
Lucas did a great job with my 2 rugs. Thye kept me abreast of this ETA... and even though he was delayed, he worked promplty and got the job done. Thanks J&M!
jack yager
00:19 13 Sep 20
Happy with the results very professional very easy to get along with all and all very good experience would highly recommend
Kai H
19:43 11 Sep 20
Amanda Martindale
01:52 10 Sep 20
Jason came out a week ago to do our estimate and was quick but thorough and very honest. We knew some damage was bad, and he gave it to me straight and explained how his pet odor service could help us a great deal. Lucas from J&M Carpet Renewal repaired and cleaned the carpets in our rental today. We moved in a month ago and the prior tenants negligence made for a really filthy place! Upon arrival, Lucas put my mind at ease letting me know that he was a family man as well and knew how important having a clean home is with little ones running around. We asked for services such as pet stain and odor removal, carpet deep cleaning and a carpet damage patch. Lucas did an absolute marvelous job and checked in with me as his worked progressed. I’m fully impressed and may hire again when we move out! A wonderful family-owned company that really cares!
Victoria Gonzalez
22:08 07 Sep 20
Lucas was AMAZING! He tackled it all and I have 2 toddlers , so imagine the stains ! I was impressed with his attitude and attention to detail and consistently asked me to check the areas after he’s completed a section.He’s a hard worker and after todays complete carpet cleaning I’m highly satisfied with his efforts.I will recommend Lucas and J&M to my family friends and clients !
Anne Kelso
21:16 03 Sep 20
Ying Zhe Chong
19:02 02 Sep 20
Brendan Beykovsky
00:50 01 Sep 20
What a fantastic business! Our technician, Lucas, was so professional and helpful would 10/10 recommend him and J&M carpet renewal!!!
Carole Ampuero
19:11 31 Aug 20
JP
00:28 30 Aug 20
Staff very nice very responsive easy to deal with. Had my carpets steamed.
Nisha Choughule
23:04 29 Aug 20
Jason and his team did an amazing job. They steam cleaned hardwood and tile floor along with sealing grout of the tile area. They arrived on time, did a very neat, clean & through job. Jason from the beginning was very responsive and quoted reasonable price. They kept up to their promised service as described. Will definitely have them come again.
Sanjay Jaggi
17:09 26 Aug 20
Jill Lessig
19:57 19 Aug 20
My carpets have never looked better!
Jason Leach
18:15 11 Aug 20
Beverly Segi
19:35 10 Aug 20
Julie Quiocho
22:30 08 Aug 20
Jason was very friendly and professional. He was also very quick and efficient. Jason was also very informative and told us how everything works. I thought that was very cool. Will definitely use him again in the future. He did an amazing job, thanks again Jason!! Maybe one day you can do our carpets in Hawaii!!
Brittnee Martinez
20:32 08 Aug 20
Jason and his team did an amazing job from the first contact I had with them to get a quote. They were extremely responsive and we did a FaceTime call to get an accurate quote for all the areas we needed done. From the quote process to scheduling and to the actual work performed it was very easy and the team communicated with us the whole time. Would definitely recommend J&M to anyone looking for carpet cleaning, carpet stretching and/or hardwood floor cleaning.
Erica Friedman
22:07 07 Aug 20
We had a great experience with the J & M team. The customer service was top notch and they were super responsive. That's how they got the job in the first place. Super quick to respond to text and everything is very streamlined. Got confirmation texts/emails, auto-emails, etc. Easy to get in touch with. Overall great experience and recommend!
Stephanie Darcy
17:26 04 Aug 20
Super convenient rug pick up and delivery! Great communication and service.
Cheryl Anderton
22:31 03 Aug 20
Jason and crew were good problem solvers because they had to clean on the third floor of my mom’s condo building. They did a great job. The carpet looks wonderful and mom is very pleased. The process they used got the carpet looking better than ever before. It had been a long time since she had had it done. I was willing to pay a bit more because they knew what they were doing.
Cameron Callen
13:51 30 Jul 20
Super fast, great work and everyone is friendly. Highly recommend!
cyril delgado
17:24 28 Jul 20
We live in an apt and needed both our living and bedroom carpets done. They cleaned both in no time paying special attention to our pet stains and providing great information on what they needed to do and why. We also got some of their professional pet stain spot remover with instructions on how to apply for future messes. Looking forward to trying that out. With their friendly and excellent customer service, I would pick up the phone again and have them out the next time we need our carpets done.
