GALLERY

(206) 502-7712

Excellent Service

Family Owned

And Operated

IICRC Certified

Certified Specialists

5★★★★★

Rating on Google

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CONTACT US

Google Rating

4.9

Based on 339 reviews

J&M Carpet Renewal

4.9

01:19 25 Jan 23

22:35 24 Jan 23

18:06 04 Jan 23

19:55 29 Oct 22

22:42 14 Oct 22

On time, on budget, and nice work

Kiki Carpenter

01:02 27 Sep 22

They did such a great job. My carpets are 7 years old and they look brand new. They did miss a small patch towards the front. When I called to let them know, they immediately scheduled someone to come back out and correct it. Such great customer service!

Malcolm George

23:50 19 Aug 22

This guy is amazing! He got these super nasty stains out of my carpet (due to my pet) and it looks and smells fabulous! Just like brand new.Great service! 5 plus stars

Tera-Rose Layton

02:39 13 Aug 22

Jason and his team cleaned a couch for me and it looks brand new! Smells like it too! Absolutely love this company and their staff too!

SJ Affordable Auto Sales

15:59 28 Apr 22

They are good

Lee Baumgarten

19:38 23 Jan 22

Our carpet cleaner (I think his name was Randy) was a very kind and professional gentleman. He did excellent work and had excellent customer service skills. Friendly and nice interactions, but focused on his work and professionalism. The carpets looked amazing after he was done!

Margaret Moore

18:25 21 Jan 22

I live in senior housing and my carpet was not shampooed before I moved in. This has been on my to do list for four years. Good job gentlemen!

Kathleen Lund

21:40 14 Jan 22

LYNN TUPAI

19:20 14 Jan 22

Jason is the best one yet ! He was very sweet & understanding about the situation. Not only that but the floors 🥺 He worked a miracle on them ! When I say miracle I mean I NEVER THOUGHT THEM FLOORS COULD GET THAT CLEAN ! Thank you so much !!

Stephanie Wallach

20:36 12 Jan 22

The technician and trainee were both on time, polite, efficient and did a great job.

19:41 11 Jan 22

19:39 11 Jan 22

01:29 11 Jan 22

02:43 06 Jan 22

We had a basement plumbing disaster and we called J & M Carpet Renewal. They were able to schedule someone to come the very next day and did a beautiful job. Got all of the awful stains from sewage (yes, sewage) out and the carpet looks like new and the odor is gone. Thank you, thank you!

20:59 31 Dec 21

23:20 21 Dec 21

22:06 13 Dec 21

23:55 11 Dec 21

Service was great. Randy was on time, efficient and friendly. He was able to totally clean a badly stained carpet - looks like new! Seemed a bit pricey at $300 for two bedrooms and a short hallway, but worth it!

Danielle Parker

21:20 10 Dec 21

Raquel Zamora

21:10 08 Dec 21

J&M were easy to work with - responsive, punctual and professional. Both the scheduling/information rep and the service tech were friendly and articulate - clearly explaining the cost and services provided. Cesar, the service technician assigned to our job (cleaning basement carpet and staircase), was conscientious of our hardwood floors upstairs, very clean, professional and friendly! He explained the process thoroughly and walked me through the project using a UV flashlight to assess the condition of the carpet.Would 100% recommend.

Andrew Chen

08:14 05 Dec 21

J&M performed maintenance cleaning throughout my house including stairs and also carpet stretching in one room. Overall, I was impressed throughout the entire process and would not hesitate to use them again.Booking: Pricing is straight-forward with costs published online. No hidden fees, no nonsense. Booking was efficient with real-time online scheduling. I was also able to call and talk to someone who answered my questions.Cleaning: During the day of the cleaning, Cesar texted before he left and arrived on time. I live in a townhouse with a shared driveway, and what impressed me immediately was that without me having to say anything, he was very cognizant of parking in a location such that he did not impede my neighbors from getting in and out. He walked with me through every room with a black light so we could both see which areas required additional attention. After which, he removed/added services accordingly, and provided me the updated costs for my approval. During the process, he installed wall corner protectors such that the hose leading up from the truck would not scrape and damage my walls. When complete, he wiped down areas near my entry that were wet. The attention to detail was great and I felt confident that my carpets were cleaned properly.Carpet Stretching: During the day of the carpet stretching, Jason texted before he left and arrived on time. He looked over the room that needed carpet stretching and discussed with me my options. Due to the complexity of the shape of the room, to stretch every part out would cost more than a basic shaped room. There was no pressure to do the more complete job with higher cost, and ultimately he left it to me to decide how I wanted him to proceed. During the process, I watched for a bit and asked a bunch of questions on what he was doing and how. It was solely for my own curiosity and not because I didn’t trust him. He didn’t hesitate to explain everything he was doing. When he was done, he vacuumed and cleaned up any mess that was created. I was glad how the carpet turned out.Clear communication is key to me for any work I pay for, and they were good about it every step of the way. Like I said in the beginning, I thought they did a great job and I would not hesitate to use them again.

Brianna Brown

01:41 05 Dec 21

Jo J

17:57 02 Dec 21

JT C

21:52 29 Nov 21

Randy was here on time and did a great job. Very nice guy. Cleaned my two bedrooms, one of them a tv room where I eat and spend most of my time. Thanks!

Bonita Olson

20:43 26 Nov 21

J &M Carpet Renewal is superb at cleaning up ground in dirt, pet urine and the oder left behind is wonderful it smells and looks fresh and clean. I thought the carpet would need to be replaced but with their renewal deep clean process it looks almost new am really impressed and will also use them for maintance cleans.

princess loto

23:54 24 Nov 21

Todd Perrault

22:47 23 Nov 21

Michelle Finley

01:03 23 Nov 21

Great job! My carpets look like new. Stains completely gone, we're are extremely happy with the job.

Angie *

00:52 20 Nov 21

Showed up at agreed upon time, extremely professional and thorough.Best company in the business

Gary DeBoer

21:41 18 Nov 21

Stretching out carpet wrinkle

Jill Lessig

02:17 06 Nov 21

My carpets were so dirty and now they look brand new and smell fresh too!

Cheryll H

20:57 02 Nov 21

Jason actually was early. He did a great job!

Felix Ponce

20:03 02 Nov 21

Paul Gallant

22:02 29 Oct 21

I’ve been using their services for years for my houses! Hands down best customer service, Best price, best team!

Scott Gaudette

20:37 29 Oct 21

Larry Winslow

22:20 28 Oct 21

Shannon Goin

19:36 25 Oct 21

Cesar was knowledgeable, fast and great at his job. He walked me through the process and let me know what would be best for my pet stains. I was so happy with the results. Thanks again!

Diana Ortiz H

01:40 18 Oct 21

Cesar was great! Responsive, communicative and made sure all areas were covered and did a phenomenal job! Definitely will be using them often! Great company

Shiv Kapoor

22:07 15 Oct 21

Jason was very professional and knowledgeable on deep carpet cleaning and stain removal. He was very courteous as he took the time to come back and fix remaining stains that weren't picked up the first time. He also said he'll return if there any other issues.

18:33 15 Oct 21

21:58 14 Oct 21

22:55 09 Oct 21

22:40 07 Oct 21

Would highly recommend again. Easy scheduling, punctual and professional detail oriented.

Pamela Davis

15:26 06 Oct 21

Alpha Xi Delta Nu Chapter House Director

14:25 05 Oct 21

This company is the best! I have used them several times and everytime they have done amazing work! Super professional and always on-time! I highly recommend for every cleaning need!

Christy Stewart

14:24 05 Oct 21

Arianna Dobbie

21:55 04 Oct 21

Rockin' Rachel

21:43 22 Sep 21

Cesar was so polite and kind. Work was quick and looked great. Would recommend in the future!

Loise Mbugua

19:33 22 Sep 21

Jason did a very commendable job.Very efficient. I recommend him.J&M keep doing the good job.

Dean Moll

22:07 21 Sep 21

Julie McNeill

10:29 21 Sep 21

I was moving out of state and needed my carpets cleaned after I moved. Jason made the entire process really easy and allowed me to use a trusted friend to allow him in after I was gone. All communications were done by email and phone. Allowed my move to continue as needed.

Ryan Zilker

18:12 18 Sep 21

J&M were awesome to work with. Great communication leading up to the appointment. The technician arrived on time, was professional, walked me through the process, discussed options with me, and started the process. He was very thorough, cleaned up after himself, and invited me to check out the work as he was cleaning up. I will definitely be using J&M again.

T Giamatti

22:29 17 Sep 21

Angela Humphreys

19:00 13 Sep 21

Great experience working with Jason. He cleaned our beige 100% wool area rug brilliantly.

Bill Andre

17:59 12 Sep 21

Dr. Paula L

18:12 10 Sep 21

Excellent service, Cesar was very professional, respectful and did a fantastic job! Carpets look very clean and fresh. From the first phone call to the end of service this company know how to take care of the customer. Highly recommend!

Brandon Phillips

22:19 09 Sep 21

What a great team of people providing excellent service. Francis was very flexible and accommodating to my client's schedule. Adjusting the scheduled cleaning was smooth and painless. Randy and Gene the servicemen were quick, thorough, and very kind. Randy did a great job in communicating their arrival time as well as their time to complete the work. I would recommend J and M's services to all realtors and property managers. If you need a condo or home serviced, J and M is the way to go. Thank you for all your help. A repeat customer you gained.

Anita Gray

22:43 07 Sep 21

I did not rate 5 stars as I was extremely angry at this company sending out unvaccinated persons to enter people's homes. Yes, he was "masked" - but his mask was cotton and fully two inches away from his nose offering therefore zero protection. Please insist your employees are vaccinated. You can't let people who might be immune compromised let these people unknowingly into their homes!!!!

Yerusalem

17:40 04 Sep 21

Jason was amazing! He left our carpet looking and smelling brand new. Also provided me with a free bottle of spot cleaner. I will be calling them again to clean my sofas. Highly recommend them for any cleaning.

Erjing Cui

02:33 02 Sep 21

Jason Zimmermann

00:54 29 Aug 21

Sunny L. Jardine

22:15 28 Aug 21

I put my cup of coffee down to play with my puppy and minutes later the entire cup had spilled all over our area rug. I tried a few diy treatments and nothing worked. J&M got the rug looking perfect! I would use this company again.

Derek Derek

01:51 28 Aug 21

Arrived on time. Easy to schedule. Friendly. I highly recommend using them.

Denise

21:46 27 Aug 21

Antonio Attari

18:42 24 Aug 21

Lesley Maurer

20:31 21 Aug 21

The service was above and beyond my expectations. The team members were very knowledgeable about their work and their recommendations about pet stain and odor treatment were very helpful. The finished product was 5+ stars. Really! They are very professional and friendly and we will be calling them back for rug and tile cleaning. Having had bad or blah service from other companies, I will always be coming back to J&M for their services! When you need something done right the first time, go to a company like J&M.

Joe LaMonte

22:42 20 Aug 21

Shane Hender

22:05 19 Aug 21

Wardah Saleem Kashmiri

00:34 15 Aug 21

Amazing service! Caeser was great and so helpful.

solomon tesfaye

23:54 14 Aug 21

Dorothy Tuia

22:00 13 Aug 21

H Taihia

19:02 12 Aug 21

Excellent Service, highly recommended. Will use them again!!

Out 4 Adventure

19:22 08 Aug 21

Everything went really well!I don't have any suggestions or issues amazingly for someone like me who usually can come up with something.On time was awesome!Work looks great!Randy and Ceasar were friendly and professional!Thanks for doing great work!

22:06 06 Aug 21

18:44 04 Aug 21

21:16 02 Aug 21

18:09 31 Jul 21

My roommate and I were able to schedule a last minute carpet cleaning service before our lease ended in literally 3 days. The service was maintained within the appointment window and it was very quick and done so with a mask (highly appreciated!). I even meant to tip in cash and forgot to, but was able to contact J&M the next morning to send our tip to Cesar’s way!

D C

19:39 30 Jul 21

Thomas Salter

16:59 20 Jul 21

Excellent service

Addides Pickens

18:14 15 Jul 21

Very prompt friendly did a excellent job explained everything he did and why and I would recommend this company to any and everybody because he did a excellent job if you want excellent job done this is the company to go with J and M carpet cleaning thank you!! So much Jason what a good job you did and you rock!

Kelly Mitchell

01:53 11 Jul 21

Hui-Ju Chen

18:34 09 Jul 21

Hillary Dorksen

17:43 30 Jun 21

Very responsive, easy and quick to schedule and to come out. Excellent job for a fair price for a carpet repair. On time and friendly. Will use them again!

Leslie Rodriguez

06:50 30 Jun 21

Amy Cheney

16:56 27 Jun 21

Timely communication with the company, excellent service and quality result for a reasonable price. J&M was incredibly easy to work with. Would recommend highly!

G Salas

23:27 24 Jun 21

Jason was helpful in explaining his services and when I called at a later date after hours expecting to reach an answering machine, I was helped by a person to book my appointment. Kudos to him for customer service and being considerate of 9 to 5ers. Randy was the technician and was fast and helpful! Would recommend.

Jamika Parker

21:57 24 Jun 21

J&M Carpet Renewal was great! They did an amazing job for my carpet cleaning service and they were in and out within 30 minutes for 2 bedrooms. Randy was very personable and I enjoyed my experience with him. I plan to use J&M Carpet Renewal in the future.

Smitha Mallya

17:49 24 Jun 21

We had a good experience overall with J & M carpet, good value, communication and on time.

Julie Campbell

04:30 19 Jun 21

Ssu Yu Chen

22:38 15 Jun 21

They are amazing! Fast and clean! Love it!

Michael Harris

22:40 14 Jun 21

Brian Donohue

00:02 10 Jun 21

Serviceman Lucas communicated that he was en route and was here on time. He was very friendly and professional. He performed a blue-light check to find spots but I did not see him give any extra attention to spot areas during his cleaning. The room generally looks good but at least one group of spots remains in the middle of the room.

David Kobelin

02:45 08 Jun 21

They came early, communicated clearly and did great work quickly. Definitely recommend them for those looking to get their carpets cleaned well and in a timely fashion.

William Thomas

19:14 02 Jun 21

Ji Byoun

07:37 31 May 21

Lukas was helping us even on his dayoff for the urgent cleaning. He was explaining the process and the price and process very thorougly. I recommend him!

Joseph Krick

17:14 27 May 21

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