Cesar was great! Responsive, communicative and made sure all areas were covered and did a phenomenal job! Definitely will be using them often! Great company
22:07 15 Oct 21
Jason was very professional and knowledgeable on deep carpet cleaning and stain removal. He was very courteous as he took the time to come back and fix remaining stains that weren't picked up the first time. He also said he'll return if there any other issues.
18:33 15 Oct 21
21:58 14 Oct 21
22:55 09 Oct 21
22:40 07 Oct 21
Would highly recommend again. Easy scheduling, punctual and professional detail oriented.
15:26 06 Oct 21
Alpha Xi Delta Nu Chapter House Director
14:25 05 Oct 21
This company is the best! I have used them several times and everytime they have done amazing work! Super professional and always on-time! I highly recommend for every cleaning need!
14:24 05 Oct 21
21:55 04 Oct 21
21:43 22 Sep 21
Cesar was so polite and kind. Work was quick and looked great. Would recommend in the future!
19:33 22 Sep 21
Jason did a very commendable job.Very efficient. I recommend him.J&M keep doing the good job.
22:07 21 Sep 21
10:29 21 Sep 21
I was moving out of state and needed my carpets cleaned after I moved. Jason made the entire process really easy and allowed me to use a trusted friend to allow him in after I was gone. All communications were done by email and phone. Allowed my move to continue as needed.
18:12 18 Sep 21
J&M were awesome to work with. Great communication leading up to the appointment. The technician arrived on time, was professional, walked me through the process, discussed options with me, and started the process. He was very thorough, cleaned up after himself, and invited me to check out the work as he was cleaning up. I will definitely be using J&M again.
22:29 17 Sep 21
19:00 13 Sep 21
Great experience working with Jason. He cleaned our beige 100% wool area rug brilliantly.
17:59 12 Sep 21
18:12 10 Sep 21
Excellent service, Cesar was very professional, respectful and did a fantastic job! Carpets look very clean and fresh. From the first phone call to the end of service this company know how to take care of the customer. Highly recommend!
22:19 09 Sep 21
What a great team of people providing excellent service. Francis was very flexible and accommodating to my client's schedule. Adjusting the scheduled cleaning was smooth and painless. Randy and Gene the servicemen were quick, thorough, and very kind. Randy did a great job in communicating their arrival time as well as their time to complete the work. I would recommend J and M's services to all realtors and property managers. If you need a condo or home serviced, J and M is the way to go. Thank you for all your help. A repeat customer you gained.
22:43 07 Sep 21
I did not rate 5 stars as I was extremely angry at this company sending out unvaccinated persons to enter people's homes. Yes, he was "masked" - but his mask was cotton and fully two inches away from his nose offering therefore zero protection. Please insist your employees are vaccinated. You can't let people who might be immune compromised let these people unknowingly into their homes!!!!
17:40 04 Sep 21
Jason was amazing! He left our carpet looking and smelling brand new. Also provided me with a free bottle of spot cleaner. I will be calling them again to clean my sofas. Highly recommend them for any cleaning.
02:33 02 Sep 21
00:54 29 Aug 21
Sunny L. Jardine
22:15 28 Aug 21
I put my cup of coffee down to play with my puppy and minutes later the entire cup had spilled all over our area rug. I tried a few diy treatments and nothing worked. J&M got the rug looking perfect! I would use this company again.
01:51 28 Aug 21
Arrived on time. Easy to schedule. Friendly. I highly recommend using them.
21:46 27 Aug 21
18:42 24 Aug 21
20:31 21 Aug 21
The service was above and beyond my expectations. The team members were very knowledgeable about their work and their recommendations about pet stain and odor treatment were very helpful. The finished product was 5+ stars. Really! They are very professional and friendly and we will be calling them back for rug and tile cleaning. Having had bad or blah service from other companies, I will always be coming back to J&M for their services! When you need something done right the first time, go to a company like J&M.
22:42 20 Aug 21
22:05 19 Aug 21
Warda Saleem Kashmiri
00:34 15 Aug 21
Amazing service! Caeser was great and so helpful.
23:54 14 Aug 21
22:00 13 Aug 21
19:02 12 Aug 21
Excellent Service, highly recommended. Will use them again!!
Out 4 Adventure
19:22 08 Aug 21
Everything went really well!I don't have any suggestions or issues amazingly for someone like me who usually can come up with something.On time was awesome!Work looks great!Randy and Ceasar were friendly and professional!Thanks for doing great work!
22:06 06 Aug 21
Charles JR Moss
18:44 04 Aug 21
21:16 02 Aug 21
Shandiny Gualip Contreras
18:09 31 Jul 21
My roommate and I were able to schedule a last minute carpet cleaning service before our lease ended in literally 3 days. The service was maintained within the appointment window and it was very quick and done so with a mask (highly appreciated!). I even meant to tip in cash and forgot to, but was able to contact J&M the next morning to send our tip to Cesar’s way!
19:39 30 Jul 21
16:59 20 Jul 21
18:14 15 Jul 21
Very prompt friendly did a excellent job explained everything he did and why and I would recommend this company to any and everybody because he did a excellent job if you want excellent job done this is the company to go with J and M carpet cleaning thank you!! So much Jason what a good job you did and you rock!
01:53 11 Jul 21
18:34 09 Jul 21
17:43 30 Jun 21
Very responsive, easy and quick to schedule and to come out. Excellent job for a fair price for a carpet repair. On time and friendly. Will use them again!
06:50 30 Jun 21
16:56 27 Jun 21
Timely communication with the company, excellent service and quality result for a reasonable price. J&M was incredibly easy to work with. Would recommend highly!
23:27 24 Jun 21
Jason was helpful in explaining his services and when I called at a later date after hours expecting to reach an answering machine, I was helped by a person to book my appointment. Kudos to him for customer service and being considerate of 9 to 5ers. Randy was the technician and was fast and helpful! Would recommend.
21:57 24 Jun 21
J&M Carpet Renewal was great! They did an amazing job for my carpet cleaning service and they were in and out within 30 minutes for 2 bedrooms. Randy was very personable and I enjoyed my experience with him. I plan to use J&M Carpet Renewal in the future.
17:49 24 Jun 21
We had a good experience overall with J & M carpet, good value, communication and on time.
04:30 19 Jun 21
Ssu Yu Chen
22:38 15 Jun 21
They are amazing! Fast and clean! Love it!
22:40 14 Jun 21
16:15 11 Jun 21
00:02 10 Jun 21
Serviceman Lucas communicated that he was en route and was here on time. He was very friendly and professional. He performed a blue-light check to find spots but I did not see him give any extra attention to spot areas during his cleaning. The room generally looks good but at least one group of spots remains in the middle of the room.
02:45 08 Jun 21
They came early, communicated clearly and did great work quickly. Definitely recommend them for those looking to get their carpets cleaned well and in a timely fashion.
19:14 02 Jun 21
20:30 01 Jun 21
My carpets have never looked better!
07:37 31 May 21
Lukas was helping us even on his dayoff for the urgent cleaning. He was explaining the process and the price and process very thorougly. I recommend him!
17:14 27 May 21
22:26 22 May 21
I am used to booking my carpet cleaning only a week out and when my usual cleaners couldn’t meet my deadline, I had to reach out for someone new. I sent out several requests and J & M had a cancellation and was able to take me. I saw the reviews and had high hopes and they did not disappoint. Both the owner and the pro who cleaned our carpets rocked it. While our carpets are in great shape for seven years old, J & M was able to remove stains that had been there through a couple cleanings with our usual team. They are total pros - smart, kind and totally professional. Highly recommend!!!
21:41 22 May 21
02:47 22 May 21
21:48 21 May 21
19:15 20 May 21
00:29 20 May 21
We contacted J&M to remove pet stains & odors after our “puppy vs carpet” potty training war ended. They were easy to schedule with fair pricing listed on their website. Lucas was on time, very kind and professional. The service was quick and we are happy with the results! The citrus scent from the cleaning solution was very strong and did give me a headache, but it dissipated after a few hours, and I’d take a clean citrus smell over dog pee any day! ;-)
15:57 19 May 21
Lucas was very friendly, he was there on time and did a excellent job.
17:17 18 May 21
We’ve had them out twice for two different properties. They really do an outstanding job for a very reasonable price. They are the only carpet cleaners I use.
23:06 17 May 21
20:23 17 May 21
17:17 17 May 21
23:51 15 May 21
My tech Lucas was excellent! Friendly and really great with my talkative son and niece. The pet odor product was great, they had to use the more concentrated odor remover as my dog was under some stress being in a new environment and her urine was particularly funky.Got a referral to my sister who booked them for carpet cleaning. I'd use them again, reasonably priced and Jason the owner was sensitive to my concerns. Great company!
19:02 13 May 21
Not Satisfied with the cleaning they used our hose without asking
19:36 10 May 21
So let me tell you why you should choose this company to come and clean your rugs. It's gonna be a touch long so go grab that popcorn and drink.On Thursday night I had decided to vacuum my dingy looking carpet and when I pulled up the area rug in the hallway, I found some uninvited guests that is a not so fun reminder of spring. Don't know where these guests came from, which entry way did they use, let alone why do the look dead? They were simply underneath that hallway rug. That rug isn't new, the apartment is no dirtier than usual, never seen before and Thank the Heaven they aren't the what Mah Man thought they were.So an Idea pops into my head of let's get the carpet cleaned using Hot water! Did some sleuthing and because I prefer the smaller companies than National Brands, I figured I would give J&M Carpet Renewal a chance, especially since I wasn't too happy with the last company.There was a wee bit of miscommunication at first because when I received the text and email and saw that it was only a rug clean, I made sure to let them know that I preferred the more expensive treatment of Restorative clean for 3 areas and an area rug that initially came out to $283. I was told that Technicians would come out on Monday, which was faster than I thought especially since I was contacting them on a Thursday night.Because I wanted to make sure that ALL of the rug was clean, I asked how many people would come to do the job? Due to health issues, I can't move furniture like I used to. I was told that there would be a fee, which I'm ok with. I was a little wary and leary about only 1 person showing up knowing how heavy furniture is, but at least Mah Man was here to help.Randy came in with an ultraviolet flashlight and explained the process, and the game plan. He showed how my efforts to get rid of stains with the usual stain remover wasn't adequate and truly unsuccessful. He also showed where my cats had thrown up at. He expertly cleaned my rugs and was able to get rid of the rose colored stain where the edible petal dust for edible flowers laid for some time. Although Mah Man rolled his eyes when I asked Randy to give the hallway another pass, Randy was gracious to accommodate me and my freakedoutness (It's a Mia Word, just go with it...and I don't think Scrabble would accept it but it works) about what had transpired in the hallway.The Restorarive process included using counter rotating brushes on my carpet, and the usual standard of putting "whatever orange scent" down, the hot water and suction and getting rid of stains that always seemed to come back. And the Pet stain Removal was an additional $150.Now here's the disappointing part...you know that inner 4 year that we all have...when Randy brought out that machine, the inner child soooo wanted to help!! All I could hear was I wanna do it, let me do it, I wanna push! It looked like he was having so much fun. I know he probably would have allowed me to push it just once to see how it felt, but ya kinda gotta be adult about this. And as I'm typing this, I'm thinking I should have at least asked.So the Rugs look fabulous, stains are not there, and I hope our Uninvited are gone too. Imma really have to question my vacuum cleaner now especially since my carpet looks fabulous.Randy worked effectively, effectively and was very professional. I think (but don't quote me on this) they would have come on that Friday had I called th earlier in the day, because Francis was VERY understanding. The only true feedback I think I should make is that if you text that Person J will be there and Person J isn't truly coming...then just text me that Person R will be. I do prefer to know which technician is coming. That's it...thanks for everything!!!
19:12 10 May 21
Excellent service reasonable prices. The carpet and rugs look so much better. The owner is very friendly and does great work.
04:40 10 May 21
18:28 05 May 21
Randy is wonderful! prompt, thorough, responsive. he clearly takes pride in his job and got a really stubborn stain out of our playroom rug. we are delighted with his work.
01:23 05 May 21
17:34 01 May 21
01:01 01 May 21
Ceasar was super polite fast and educated us on the process . We would definitely use this company again very happy
21:46 30 Apr 21
I rated this service low the first time because I did not feel the work was satisfactory. The following morning I received a call from Jason(owner) who promised to correct the issue. He was friendly and totally understood. I could instantly see he cared about the reputation and quality of his business and services. A few days later (scheduling) J&M returned and made good on their word, my carpet looks brighter and the stains have been removed. They did a great job and are very friendly! I like that they corrected any issues, up to even offering a refund- but I prefer the job well done.
19:43 29 Apr 21
04:35 29 Apr 21
They took my wrinkled filthy carpet and made them look like new!Very professional and I would highly recommend them.Seriously awesome company!
22:03 28 Apr 21
22:34 23 Apr 21
Yet another Seattle storm decided to enter our basement bedroom, with ground water creeping in under the new carpet. I was in a panic, contacted a couple of places, and Jason reached out almost immediately and showed up that day. He sucked up the water (in areas my own shop vac missed), pulled up the carpet and pad, and even moved furniture into the next room. He left me with 2 industrials fans and came back a couple of days later to test everything, re-lay down the carpet, move the furniture, and offer great advice as to what to do if it happens again (and we all know it will).I was super impressed with Jason. His kind demeanor, friendliness, and fair prices made me an immediate fan. This is a family-owned and run business and you can better believe they are my go-to company for carpet and rug cleaning, flooding issues, and anything else carpet-related. Thanks, Jason!
21:28 22 Apr 21
Called in to get some bleach stains removed a few months back, they did a great job. I can't tell the spot was ever bleached and the color stayed permanent like promised.
16:11 22 Apr 21
Jason was very responsive and friendly and I would highly recommend this business for carpet and upholstery cleaning! He also did a great job dying a bleach stain on our carpet.
22:26 15 Apr 21
stretched carpet to fit and got rid of stains
20:16 14 Apr 21
Jason & Lucas did a great job stretching our carpet and repairing a bleach spot that I thought would be impossible to fix!
16:37 29 Mar 21
Blown away by the results, Jason was as professional as the come, super nice and really knows the business and art. I will definitely be using this company again fast, on time and reliable five star service 🔥👍
23:24 26 Mar 21
Randy and his assistant (I can't remember his name) were extremely professional and thorough. My apartment carpet wasn't clean when I moved in last year and recently my dog ate mushrooms and was really sick. My carpet looks amazing!! There are absolutely no signs that my dog even lives here, except the bed and toys, lol. I will definitely be using this service again.
17:44 25 Mar 21
Everything about this was awesome. They were able to slot me in very last minute with no problem, Jason could not have been nicer, and he did an amazing job extremely quickly. 10/10 on all accounts.
04:56 23 Mar 21
Jason is very friendly and very professional. He did a great job with cleaning my carpet. I am a very happy customer.
00:25 21 Mar 21
Very polite and quick my carpet looks amazing and it was horrible
20:50 11 Mar 21
09:04 07 Mar 21
02:19 07 Mar 21
20:14 05 Mar 21
18:31 05 Mar 21
All I have to say is WOW! FIRST and foremost, they were very informative with what they thought would be the best cleaning for my home, and what they were going to be doing. second, they were super thorough! After it was all done, they showed me before and after pictures, as well as photos of the bad areas on the carpet! I am super satisfied with J&M carpet Renewal! Both did a FABULOUS job! It's like a brand new carpet and couch! I will most definitely be using this place again!! Thank you for such and amazing job! 👍👍👍🙏🙏🙏