GALLERY

(206) 502-7712

Excellent Service

Family Owned

And Operated

IICRC Certified

Certified Specialists

5★★★★★

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Google Rating

4.9

Based on 337 reviews

J&M Carpet Renewal

4.9

Kiki Carpenter

01:02 27 Sep 22

They did such a great job. My carpets are 7 years old and they look brand new. They did miss a small patch towards the front. When I called to let them know, they immediately scheduled someone to come back out and correct it. Such great customer service!

Malcolm George

23:50 19 Aug 22

This guy is amazing! He got these super nasty stains out of my carpet (due to my pet) and it looks and smells fabulous! Just like brand new.Great service! 5 plus stars

Tera-Rose Layton

02:39 13 Aug 22

Jason and his team cleaned a couch for me and it looks brand new! Smells like it too! Absolutely love this company and their staff too!

SJ Affordable Auto Sales

15:59 28 Apr 22

They are good

Lee Baumgarten

19:38 23 Jan 22

Our carpet cleaner (I think his name was Randy) was a very kind and professional gentleman. He did excellent work and had excellent customer service skills. Friendly and nice interactions, but focused on his work and professionalism. The carpets looked amazing after he was done!

Margaret Moore

18:25 21 Jan 22

I live in senior housing and my carpet was not shampooed before I moved in. This has been on my to do list for four years. Good job gentlemen!

Kathleen Lund

21:40 14 Jan 22

LYNN TUPAI

19:20 14 Jan 22

Jason is the best one yet ! He was very sweet & understanding about the situation. Not only that but the floors 🥺 He worked a miracle on them ! When I say miracle I mean I NEVER THOUGHT THEM FLOORS COULD GET THAT CLEAN ! Thank you so much !!

Stephanie Wallach

20:36 12 Jan 22

The technician and trainee were both on time, polite, efficient and did a great job.

19:41 11 Jan 22

19:39 11 Jan 22

01:29 11 Jan 22

02:43 06 Jan 22

We had a basement plumbing disaster and we called J & M Carpet Renewal. They were able to schedule someone to come the very next day and did a beautiful job. Got all of the awful stains from sewage (yes, sewage) out and the carpet looks like new and the odor is gone. Thank you, thank you!

20:59 31 Dec 21

23:20 21 Dec 21

22:06 13 Dec 21

23:55 11 Dec 21

Service was great. Randy was on time, efficient and friendly. He was able to totally clean a badly stained carpet - looks like new! Seemed a bit pricey at $300 for two bedrooms and a short hallway, but worth it!

Danielle Parker

21:20 10 Dec 21

Raquel Zamora

21:10 08 Dec 21

J&M were easy to work with - responsive, punctual and professional. Both the scheduling/information rep and the service tech were friendly and articulate - clearly explaining the cost and services provided. Cesar, the service technician assigned to our job (cleaning basement carpet and staircase), was conscientious of our hardwood floors upstairs, very clean, professional and friendly! He explained the process thoroughly and walked me through the project using a UV flashlight to assess the condition of the carpet.Would 100% recommend.

Raya Scott

00:49 08 Dec 21

Randy was AWESOME!!! Great customer service, funny and understanding into my carpet care needs. The phone rep who took my work order in for the same day was a 10star as well. Thank you guys for such a wonderful experience.

Andrew Chen

08:14 05 Dec 21

J&M performed maintenance cleaning throughout my house including stairs and also carpet stretching in one room. Overall, I was impressed throughout the entire process and would not hesitate to use them again.Booking: Pricing is straight-forward with costs published online. No hidden fees, no nonsense. Booking was efficient with real-time online scheduling. I was also able to call and talk to someone who answered my questions.Cleaning: During the day of the cleaning, Cesar texted before he left and arrived on time. I live in a townhouse with a shared driveway, and what impressed me immediately was that without me having to say anything, he was very cognizant of parking in a location such that he did not impede my neighbors from getting in and out. He walked with me through every room with a black light so we could both see which areas required additional attention. After which, he removed/added services accordingly, and provided me the updated costs for my approval. During the process, he installed wall corner protectors such that the hose leading up from the truck would not scrape and damage my walls. When complete, he wiped down areas near my entry that were wet. The attention to detail was great and I felt confident that my carpets were cleaned properly.Carpet Stretching: During the day of the carpet stretching, Jason texted before he left and arrived on time. He looked over the room that needed carpet stretching and discussed with me my options. Due to the complexity of the shape of the room, to stretch every part out would cost more than a basic shaped room. There was no pressure to do the more complete job with higher cost, and ultimately he left it to me to decide how I wanted him to proceed. During the process, I watched for a bit and asked a bunch of questions on what he was doing and how. It was solely for my own curiosity and not because I didn’t trust him. He didn’t hesitate to explain everything he was doing. When he was done, he vacuumed and cleaned up any mess that was created. I was glad how the carpet turned out.Clear communication is key to me for any work I pay for, and they were good about it every step of the way. Like I said in the beginning, I thought they did a great job and I would not hesitate to use them again.

Brianna Brown

01:41 05 Dec 21

Jo J

17:57 02 Dec 21

JT C

21:52 29 Nov 21

Randy was here on time and did a great job. Very nice guy. Cleaned my two bedrooms, one of them a tv room where I eat and spend most of my time. Thanks!

Bonita Olson

20:43 26 Nov 21

J &M Carpet Renewal is superb at cleaning up ground in dirt, pet urine and the oder left behind is wonderful it smells and looks fresh and clean. I thought the carpet would need to be replaced but with their renewal deep clean process it looks almost new am really impressed and will also use them for maintance cleans.

princess loto

23:54 24 Nov 21

Todd Perrault

22:47 23 Nov 21

Michelle Finley

01:03 23 Nov 21

Great job! My carpets look like new. Stains completely gone, we're are extremely happy with the job.

Angie *

00:52 20 Nov 21

Showed up at agreed upon time, extremely professional and thorough.Best company in the business

Gary DeBoer

21:41 18 Nov 21

Stretching out carpet wrinkle

Jill Lessig

02:17 06 Nov 21

My carpets were so dirty and now they look brand new and smell fresh too!

Cheryll H

20:57 02 Nov 21

Jason actually was early. He did a great job!

Felix Ponce

20:03 02 Nov 21

Paul Gallant

22:02 29 Oct 21

I’ve been using their services for years for my houses! Hands down best customer service, Best price, best team!

Scott Gaudette

20:37 29 Oct 21

Larry Winslow

22:20 28 Oct 21

Shannon Goin

19:36 25 Oct 21

Cesar was knowledgeable, fast and great at his job. He walked me through the process and let me know what would be best for my pet stains. I was so happy with the results. Thanks again!

Diana Ortiz H

01:40 18 Oct 21

Cesar was great! Responsive, communicative and made sure all areas were covered and did a phenomenal job! Definitely will be using them often! Great company

Shiv Kapoor

22:07 15 Oct 21

Jason was very professional and knowledgeable on deep carpet cleaning and stain removal. He was very courteous as he took the time to come back and fix remaining stains that weren't picked up the first time. He also said he'll return if there any other issues.

18:33 15 Oct 21

21:58 14 Oct 21

22:55 09 Oct 21

22:40 07 Oct 21

Would highly recommend again. Easy scheduling, punctual and professional detail oriented.

Pamela Davis

15:26 06 Oct 21

Alpha Xi Delta Nu Chapter House Director

14:25 05 Oct 21

This company is the best! I have used them several times and everytime they have done amazing work! Super professional and always on-time! I highly recommend for every cleaning need!

Christy Stewart

14:24 05 Oct 21

Arianna Dobbie

21:55 04 Oct 21

Rockin' Rachel

21:43 22 Sep 21

Cesar was so polite and kind. Work was quick and looked great. Would recommend in the future!

Loise Mbugua

19:33 22 Sep 21

Jason did a very commendable job.Very efficient. I recommend him.J&M keep doing the good job.

Dean Moll

22:07 21 Sep 21

Julie McNeill

10:29 21 Sep 21

I was moving out of state and needed my carpets cleaned after I moved. Jason made the entire process really easy and allowed me to use a trusted friend to allow him in after I was gone. All communications were done by email and phone. Allowed my move to continue as needed.

Ryan Zilker

18:12 18 Sep 21

J&M were awesome to work with. Great communication leading up to the appointment. The technician arrived on time, was professional, walked me through the process, discussed options with me, and started the process. He was very thorough, cleaned up after himself, and invited me to check out the work as he was cleaning up. I will definitely be using J&M again.

T Giamatti

22:29 17 Sep 21

Angela Humphreys

19:00 13 Sep 21

Great experience working with Jason. He cleaned our beige 100% wool area rug brilliantly.

Bill Andre

17:59 12 Sep 21

Dr. Paula L

18:12 10 Sep 21

Excellent service, Cesar was very professional, respectful and did a fantastic job! Carpets look very clean and fresh. From the first phone call to the end of service this company know how to take care of the customer. Highly recommend!

Brandon Phillips

22:19 09 Sep 21

What a great team of people providing excellent service. Francis was very flexible and accommodating to my client's schedule. Adjusting the scheduled cleaning was smooth and painless. Randy and Gene the servicemen were quick, thorough, and very kind. Randy did a great job in communicating their arrival time as well as their time to complete the work. I would recommend J and M's services to all realtors and property managers. If you need a condo or home serviced, J and M is the way to go. Thank you for all your help. A repeat customer you gained.

Anita Gray

22:43 07 Sep 21

I did not rate 5 stars as I was extremely angry at this company sending out unvaccinated persons to enter people's homes. Yes, he was "masked" - but his mask was cotton and fully two inches away from his nose offering therefore zero protection. Please insist your employees are vaccinated. You can't let people who might be immune compromised let these people unknowingly into their homes!!!!

Yerusalem

17:40 04 Sep 21

Jason was amazing! He left our carpet looking and smelling brand new. Also provided me with a free bottle of spot cleaner. I will be calling them again to clean my sofas. Highly recommend them for any cleaning.

Erjing Cui

02:33 02 Sep 21

Jason Zimmermann

00:54 29 Aug 21

Sunny L. Jardine

22:15 28 Aug 21

I put my cup of coffee down to play with my puppy and minutes later the entire cup had spilled all over our area rug. I tried a few diy treatments and nothing worked. J&M got the rug looking perfect! I would use this company again.

Derek Derek

01:51 28 Aug 21

Arrived on time. Easy to schedule. Friendly. I highly recommend using them.

Denise

21:46 27 Aug 21

Antonio Attari

18:42 24 Aug 21

Lesley Maurer

20:31 21 Aug 21

The service was above and beyond my expectations. The team members were very knowledgeable about their work and their recommendations about pet stain and odor treatment were very helpful. The finished product was 5+ stars. Really! They are very professional and friendly and we will be calling them back for rug and tile cleaning. Having had bad or blah service from other companies, I will always be coming back to J&M for their services! When you need something done right the first time, go to a company like J&M.

Joe LaMonte

22:42 20 Aug 21

Shane Hender

22:05 19 Aug 21

Wardah Saleem Kashmiri

00:34 15 Aug 21

Amazing service! Caeser was great and so helpful.

solomon tesfaye

23:54 14 Aug 21

Dorothy Tuia

22:00 13 Aug 21

H Taihia

19:02 12 Aug 21

Excellent Service, highly recommended. Will use them again!!

Out 4 Adventure

19:22 08 Aug 21

Everything went really well!I don't have any suggestions or issues amazingly for someone like me who usually can come up with something.On time was awesome!Work looks great!Randy and Ceasar were friendly and professional!Thanks for doing great work!

22:06 06 Aug 21

18:44 04 Aug 21

21:16 02 Aug 21

18:09 31 Jul 21

My roommate and I were able to schedule a last minute carpet cleaning service before our lease ended in literally 3 days. The service was maintained within the appointment window and it was very quick and done so with a mask (highly appreciated!). I even meant to tip in cash and forgot to, but was able to contact J&M the next morning to send our tip to Cesar’s way!

D C

19:39 30 Jul 21

Thomas Salter

16:59 20 Jul 21

Excellent service

Addides Pickens

18:14 15 Jul 21

Very prompt friendly did a excellent job explained everything he did and why and I would recommend this company to any and everybody because he did a excellent job if you want excellent job done this is the company to go with J and M carpet cleaning thank you!! So much Jason what a good job you did and you rock!

Kelly Mitchell

01:53 11 Jul 21

Hui-Ju Chen

18:34 09 Jul 21

Hillary Dorksen

17:43 30 Jun 21

Very responsive, easy and quick to schedule and to come out. Excellent job for a fair price for a carpet repair. On time and friendly. Will use them again!

Leslie Rodriguez

06:50 30 Jun 21

Amy Cheney

16:56 27 Jun 21

Timely communication with the company, excellent service and quality result for a reasonable price. J&M was incredibly easy to work with. Would recommend highly!

G Salas

23:27 24 Jun 21

Jason was helpful in explaining his services and when I called at a later date after hours expecting to reach an answering machine, I was helped by a person to book my appointment. Kudos to him for customer service and being considerate of 9 to 5ers. Randy was the technician and was fast and helpful! Would recommend.

Jamika Parker

21:57 24 Jun 21

J&M Carpet Renewal was great! They did an amazing job for my carpet cleaning service and they were in and out within 30 minutes for 2 bedrooms. Randy was very personable and I enjoyed my experience with him. I plan to use J&M Carpet Renewal in the future.

Smitha Mallya

17:49 24 Jun 21

We had a good experience overall with J & M carpet, good value, communication and on time.

Julie Campbell

04:30 19 Jun 21

Ssu Yu Chen

22:38 15 Jun 21

They are amazing! Fast and clean! Love it!

Michael Harris

22:40 14 Jun 21

Gray Beard

00:02 10 Jun 21

Serviceman Lucas communicated that he was en route and was here on time. He was very friendly and professional. He performed a blue-light check to find spots but I did not see him give any extra attention to spot areas during his cleaning. The room generally looks good but at least one group of spots remains in the middle of the room.

David Kobelin

02:45 08 Jun 21

They came early, communicated clearly and did great work quickly. Definitely recommend them for those looking to get their carpets cleaned well and in a timely fashion.

William Thomas

19:14 02 Jun 21

Ji Byoun

07:37 31 May 21

Lukas was helping us even on his dayoff for the urgent cleaning. He was explaining the process and the price and process very thorougly. I recommend him!

Joseph Krick

17:14 27 May 21

Sacha Walser

22:26 22 May 21

I am used to booking my carpet cleaning only a week out and when my usual cleaners couldn’t meet my deadline, I had to reach out for someone new. I sent out several requests and J & M had a cancellation and was able to take me. I saw the reviews and had high hopes and they did not disappoint. Both the owner and the pro who cleaned our carpets rocked it. While our carpets are in great shape for seven years old, J & M was able to remove stains that had been there through a couple cleanings with our usual team. They are total pros - smart, kind and totally professional. Highly recommend!!!

21:41 22 May 21

02:47 22 May 21

21:48 21 May 21

00:29 20 May 21

We contacted J&M to remove pet stains & odors after our “puppy vs carpet” potty training war ended. They were easy to schedule with fair pricing listed on their website. Lucas was on time, very kind and professional. The service was quick and we are happy with the results! The citrus scent from the cleaning solution was very strong and did give me a headache, but it dissipated after a few hours, and I’d take a clean citrus smell over dog pee any day! ;-)

Pravin Deshmukh

15:57 19 May 21

Lucas was very friendly, he was there on time and did a excellent job.

Darlene Adams

17:17 18 May 21

We’ve had them out twice for two different properties. They really do an outstanding job for a very reasonable price. They are the only carpet cleaners I use.

Elliot Edmunds

23:06 17 May 21

Amarjit Singh

20:23 17 May 21

💗🙏😊

Celebrity Clientele

17:17 17 May 21

Lesa Johnson

23:51 15 May 21

My tech Lucas was excellent! Friendly and really great with my talkative son and niece. The pet odor product was great, they had to use the more concentrated odor remover as my dog was under some stress being in a new environment and her urine was particularly funky.Got a referral to my sister who booked them for carpet cleaning. I'd use them again, reasonably priced and Jason the owner was sensitive to my concerns. Great company!

Amna Jaswal

19:02 13 May 21

Not Satisfied with the cleaning they used our hose without asking

mia kelly-hayward

19:36 10 May 21

So let me tell you why you should choose this company to come and clean your rugs. It's gonna be a touch long so go grab that popcorn and drink.On Thursday night I had decided to vacuum my dingy looking carpet and when I pulled up the area rug in the hallway, I found some uninvited guests that is a not so fun reminder of spring. Don't know where these guests came from, which entry way did they use, let alone why do the look dead? They were simply underneath that hallway rug. That rug isn't new, the apartment is no dirtier than usual, never seen before and Thank the Heaven they aren't the what Mah Man thought they were.So an Idea pops into my head of let's get the carpet cleaned using Hot water! Did some sleuthing and because I prefer the smaller companies than National Brands, I figured I would give J&M Carpet Renewal a chance, especially since I wasn't too happy with the last company.There was a wee bit of miscommunication at first because when I received the text and email and saw that it was only a rug clean, I made sure to let them know that I preferred the more expensive treatment of Restorative clean for 3 areas and an area rug that initially came out to $283. I was told that Technicians would come out on Monday, which was faster than I thought especially since I was contacting them on a Thursday night.Because I wanted to make sure that ALL of the rug was clean, I asked how many people would come to do the job? Due to health issues, I can't move furniture like I used to. I was told that there would be a fee, which I'm ok with. I was a little wary and leary about only 1 person showing up knowing how heavy furniture is, but at least Mah Man was here to help.Randy came in with an ultraviolet flashlight and explained the process, and the game plan. He showed how my efforts to get rid of stains with the usual stain remover wasn't adequate and truly unsuccessful. He also showed where my cats had thrown up at. He expertly cleaned my rugs and was able to get rid of the rose colored stain where the edible petal dust for edible flowers laid for some time. Although Mah Man rolled his eyes when I asked Randy to give the hallway another pass, Randy was gracious to accommodate me and my freakedoutness (It's a Mia Word, just go with it...and I don't think Scrabble would accept it but it works) about what had transpired in the hallway.The Restorarive process included using counter rotating brushes on my carpet, and the usual standard of putting "whatever orange scent" down, the hot water and suction and getting rid of stains that always seemed to come back. And the Pet stain Removal was an additional $150.Now here's the disappointing part...you know that inner 4 year that we all have...when Randy brought out that machine, the inner child soooo wanted to help!! All I could hear was I wanna do it, let me do it, I wanna push! It looked like he was having so much fun. I know he probably would have allowed me to push it just once to see how it felt, but ya kinda gotta be adult about this. And as I'm typing this, I'm thinking I should have at least asked.So the Rugs look fabulous, stains are not there, and I hope our Uninvited are gone too. Imma really have to question my vacuum cleaner now especially since my carpet looks fabulous.Randy worked effectively, effectively and was very professional. I think (but don't quote me on this) they would have come on that Friday had I called th earlier in the day, because Francis was VERY understanding. The only true feedback I think I should make is that if you text that Person J will be there and Person J isn't truly coming...then just text me that Person R will be. I do prefer to know which technician is coming. That's it...thanks for everything!!!

Jose Adams

19:12 10 May 21

Excellent service reasonable prices. The carpet and rugs look so much better. The owner is very friendly and does great work.

Kirsten Spittel-Sloan

04:40 10 May 21

Bhullar Navpreet

01:23 05 May 21

Katy Culver

17:34 01 May 21

Dave Stangler

01:01 01 May 21

Ceasar was super polite fast and educated us on the process . We would definitely use this company again very happy

senita williams

21:46 30 Apr 21

I rated this service low the first time because I did not feel the work was satisfactory. The following morning I received a call from Jason(owner) who promised to correct the issue. He was friendly and totally understood. I could instantly see he cared about the reputation and quality of his business and services. A few days later (scheduling) J&M returned and made good on their word, my carpet looks brighter and the stains have been removed. They did a great job and are very friendly! I like that they corrected any issues, up to even offering a refund- but I prefer the job well done.

Miranda Boyce

19:43 29 Apr 21

Ginger Guy

04:35 29 Apr 21

They took my wrinkled filthy carpet and made them look like new!Very professional and I would highly recommend them.Seriously awesome company!

Ranae H

22:03 28 Apr 21

Ao Ding

21:28 22 Apr 21

Called in to get some bleach stains removed a few months back, they did a great job. I can't tell the spot was ever bleached and the color stayed permanent like promised.

Leanne Gordon

16:11 22 Apr 21

Jason was very responsive and friendly and I would highly recommend this business for carpet and upholstery cleaning! He also did a great job dying a bleach stain on our carpet.

Xina Quinn

22:26 15 Apr 21

stretched carpet to fit and got rid of stains

Mezzo “Mel” Pry

16:37 29 Mar 21

Blown away by the results, Jason was as professional as the come, super nice and really knows the business and art. I will definitely be using this company again fast, on time and reliable five star service 🔥👍

Candice Peters

23:24 26 Mar 21

Randy and his assistant (I can't remember his name) were extremely professional and thorough. My apartment carpet wasn't clean when I moved in last year and recently my dog ate mushrooms and was really sick. My carpet looks amazing!! There are absolutely no signs that my dog even lives here, except the bed and toys, lol. I will definitely be using this service again.

Alden Harwood

17:44 25 Mar 21

Everything about this was awesome. They were able to slot me in very last minute with no problem, Jason could not have been nicer, and he did an amazing job extremely quickly. 10/10 on all accounts.

Brie Constancio

00:25 21 Mar 21

Very polite and quick my carpet looks amazing and it was horrible

Tonia Large

20:50 11 Mar 21

madison worgan

20:14 05 Mar 21

Ashley Bourne

18:31 05 Mar 21

All I have to say is WOW! FIRST and foremost, they were very informative with what they thought would be the best cleaning for my home, and what they were going to be doing. second, they were super thorough! After it was all done, they showed me before and after pictures, as well as photos of the bad areas on the carpet! I am super satisfied with J&M carpet Renewal! Both did a FABULOUS job! It's like a brand new carpet and couch! I will most definitely be using this place again!! Thank you for such and amazing job! 👍👍👍🙏🙏🙏

Khan Chan

06:12 03 Mar 21

Maria Landaverde

18:28 02 Mar 21

Reuben Donaldson

03:00 02 Mar 21

Great customer service, very kind and professional would recommend for any carpet services. I had a burn that was 18in long by 4in wide. Looks like it never happened.

Beverly Segi

02:12 24 Feb 21

Nancy Baydo

00:31 24 Feb 21

J&M Carpet Renewal did a great job of cleaning my carpets at a good price. They came at the promised time and were very friendly and professional. They also stretched the carpet in the hallway and fixed a buckle in the carpet.

Huy Nguyen

22:52 22 Feb 21

Randy and Ceasar were on time and really courteous. The team at J&M are really nice and responsive. They gave me a fair quote. The carpet is super clean and look fresh now. I am really pleased with the service that I received. Great job J&M!

Jay G

02:22 21 Feb 21

Nolan Davis

00:33 20 Feb 21

Julie Newton

19:52 13 Feb 21

The service J&M Carpet provided to us was stellar! I cannot think of one thing you could’ve done to make that experience any better. Jason was a delight from the first contact with him to schedule my services, to him and his team performing the services. Very communicative, joyful and knowledgeable! I finally have hope that I no longer need to replace all of my flooring prior to selling my home. Who knew 15 year old laminate floors can be brought back to life? Or bathroom tile be cleaned to where they look newly installed? I’m a believer now! Thank you Jason! You’re a great asset to the flooring rejuvenating world!! Keep it up!

Cathryn Waggoner

22:22 10 Feb 21

Joe Morgan

08:47 08 Feb 21

Randy and his helper were there on time. Did an excellent job leaving our carpet looking as good as new and smelling fresh. Great value for your money. Overall they did an impressive job and there's no doubt we'd recommend them to any of our friends.

Sherrea’s Success

23:30 06 Feb 21

Phil Bowden

03:38 31 Jan 21

Jason was excellent! Very professional, knowledgeable, and passionate about his craft. He got several stains that Rug Doctor couldn't touch.

Zahra Osman

18:02 30 Jan 21

Ernest

07:18 30 Jan 21

Vae Fiamalua

21:59 25 Jan 21

Lucas was awesome! Such great customer service and loved the work👏

Sean Cornell

20:42 23 Jan 21

Lucas, the lead technician who cleaned our carpet today, did an outstanding job! He was very communicative, professional, and the work they did was outstanding! We will definitely use J&M in the future!

21:59 21 Jan 21

20:33 21 Jan 21

19:55 16 Jan 21

23:24 14 Jan 21

Randy patched my carpet! He was fast, efficient, and super nice! The most important part was he explained much of what he was doing so there was no guesswork! He even loved on my dog, before he left! (Probably a thanks for the job security!) I would definitely hire them again!

Anne Fogarty

23:01 14 Jan 21

Very efficient and the carpet looks great!

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