They did such a great job. My carpets are 7 years old and they look brand new. They did miss a small patch towards the front. When I called to let them know, they immediately scheduled someone to come back out and correct it. Such great customer service!
Our carpet cleaner (I think his name was Randy) was a very kind and professional gentleman. He did excellent work and had excellent customer service skills. Friendly and nice interactions, but focused on his work and professionalism. The carpets looked amazing after he was done!
Jason is the best one yet ! He was very sweet & understanding about the situation. Not only that but the floors 🥺 He worked a miracle on them ! When I say miracle I mean I NEVER THOUGHT THEM FLOORS COULD GET THAT CLEAN ! Thank you so much !!
We had a basement plumbing disaster and we called J & M Carpet Renewal. They were able to schedule someone to come the very next day and did a beautiful job. Got all of the awful stains from sewage (yes, sewage) out and the carpet looks like new and the odor is gone. Thank you, thank you!
Service was great. Randy was on time, efficient and friendly. He was able to totally clean a badly stained carpet - looks like new! Seemed a bit pricey at $300 for two bedrooms and a short hallway, but worth it!
J&M were easy to work with - responsive, punctual and professional. Both the scheduling/information rep and the service tech were friendly and articulate - clearly explaining the cost and services provided. Cesar, the service technician assigned to our job (cleaning basement carpet and staircase), was conscientious of our hardwood floors upstairs, very clean, professional and friendly! He explained the process thoroughly and walked me through the project using a UV flashlight to assess the condition of the carpet.Would 100% recommend.
J&M performed maintenance cleaning throughout my house including stairs and also carpet stretching in one room. Overall, I was impressed throughout the entire process and would not hesitate to use them again.Booking: Pricing is straight-forward with costs published online. No hidden fees, no nonsense. Booking was efficient with real-time online scheduling. I was also able to call and talk to someone who answered my questions.Cleaning: During the day of the cleaning, Cesar texted before he left and arrived on time. I live in a townhouse with a shared driveway, and what impressed me immediately was that without me having to say anything, he was very cognizant of parking in a location such that he did not impede my neighbors from getting in and out. He walked with me through every room with a black light so we could both see which areas required additional attention. After which, he removed/added services accordingly, and provided me the updated costs for my approval. During the process, he installed wall corner protectors such that the hose leading up from the truck would not scrape and damage my walls. When complete, he wiped down areas near my entry that were wet. The attention to detail was great and I felt confident that my carpets were cleaned properly.Carpet Stretching: During the day of the carpet stretching, Jason texted before he left and arrived on time. He looked over the room that needed carpet stretching and discussed with me my options. Due to the complexity of the shape of the room, to stretch every part out would cost more than a basic shaped room. There was no pressure to do the more complete job with higher cost, and ultimately he left it to me to decide how I wanted him to proceed. During the process, I watched for a bit and asked a bunch of questions on what he was doing and how. It was solely for my own curiosity and not because I didn’t trust him. He didn’t hesitate to explain everything he was doing. When he was done, he vacuumed and cleaned up any mess that was created. I was glad how the carpet turned out.Clear communication is key to me for any work I pay for, and they were good about it every step of the way. Like I said in the beginning, I thought they did a great job and I would not hesitate to use them again.
J &M Carpet Renewal is superb at cleaning up ground in dirt, pet urine and the oder left behind is wonderful it smells and looks fresh and clean. I thought the carpet would need to be replaced but with their renewal deep clean process it looks almost new am really impressed and will also use them for maintance cleans.
Jason was very professional and knowledgeable on deep carpet cleaning and stain removal. He was very courteous as he took the time to come back and fix remaining stains that weren't picked up the first time. He also said he'll return if there any other issues.
I was moving out of state and needed my carpets cleaned after I moved. Jason made the entire process really easy and allowed me to use a trusted friend to allow him in after I was gone. All communications were done by email and phone. Allowed my move to continue as needed.
J&M were awesome to work with. Great communication leading up to the appointment. The technician arrived on time, was professional, walked me through the process, discussed options with me, and started the process. He was very thorough, cleaned up after himself, and invited me to check out the work as he was cleaning up. I will definitely be using J&M again.
Excellent service, Cesar was very professional, respectful and did a fantastic job! Carpets look very clean and fresh. From the first phone call to the end of service this company know how to take care of the customer. Highly recommend!
What a great team of people providing excellent service. Francis was very flexible and accommodating to my client's schedule. Adjusting the scheduled cleaning was smooth and painless. Randy and Gene the servicemen were quick, thorough, and very kind. Randy did a great job in communicating their arrival time as well as their time to complete the work. I would recommend J and M's services to all realtors and property managers. If you need a condo or home serviced, J and M is the way to go. Thank you for all your help. A repeat customer you gained.
I did not rate 5 stars as I was extremely angry at this company sending out unvaccinated persons to enter people's homes. Yes, he was "masked" - but his mask was cotton and fully two inches away from his nose offering therefore zero protection. Please insist your employees are vaccinated. You can't let people who might be immune compromised let these people unknowingly into their homes!!!!
Jason was amazing! He left our carpet looking and smelling brand new. Also provided me with a free bottle of spot cleaner. I will be calling them again to clean my sofas. Highly recommend them for any cleaning.
I put my cup of coffee down to play with my puppy and minutes later the entire cup had spilled all over our area rug. I tried a few diy treatments and nothing worked. J&M got the rug looking perfect! I would use this company again.
The service was above and beyond my expectations. The team members were very knowledgeable about their work and their recommendations about pet stain and odor treatment were very helpful. The finished product was 5+ stars. Really! They are very professional and friendly and we will be calling them back for rug and tile cleaning. Having had bad or blah service from other companies, I will always be coming back to J&M for their services! When you need something done right the first time, go to a company like J&M.
Everything went really well!I don't have any suggestions or issues amazingly for someone like me who usually can come up with something.On time was awesome!Work looks great!Randy and Ceasar were friendly and professional!Thanks for doing great work!
My roommate and I were able to schedule a last minute carpet cleaning service before our lease ended in literally 3 days. The service was maintained within the appointment window and it was very quick and done so with a mask (highly appreciated!). I even meant to tip in cash and forgot to, but was able to contact J&M the next morning to send our tip to Cesar’s way!
Very prompt friendly did a excellent job explained everything he did and why and I would recommend this company to any and everybody because he did a excellent job if you want excellent job done this is the company to go with J and M carpet cleaning thank you!! So much Jason what a good job you did and you rock!
Jason was helpful in explaining his services and when I called at a later date after hours expecting to reach an answering machine, I was helped by a person to book my appointment. Kudos to him for customer service and being considerate of 9 to 5ers. Randy was the technician and was fast and helpful! Would recommend.
J&M Carpet Renewal was great! They did an amazing job for my carpet cleaning service and they were in and out within 30 minutes for 2 bedrooms. Randy was very personable and I enjoyed my experience with him. I plan to use J&M Carpet Renewal in the future.
Serviceman Lucas communicated that he was en route and was here on time. He was very friendly and professional. He performed a blue-light check to find spots but I did not see him give any extra attention to spot areas during his cleaning. The room generally looks good but at least one group of spots remains in the middle of the room.